Privacy Policy

1. Introduction

Aurex Innovations (Pty) Ltd (“Aurex”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act, 2013 (POPIA). This policy explains what personal information we collect through aurexinnovation.com (the “website”), how we use and protect it, and the rights you have.

By using this website or submitting an enquiry, you consent to the processing of your personal information as described in this policy.

2. Who we are

Aurex Innovations (Pty) Ltd is a construction, civil infrastructure and plant-hire company based in Gauteng, South Africa.

• Company: Aurex Innovations (Pty) Ltd
• Registration number: [company registration number]
• Registered address: [registered office address], Gauteng, South Africa
• Email: info@aurexinnovation.com
• Other contact details: see our Contact page.

3. The personal information we collect

We only collect the information you choose to give us. Specifically:

• Enquiry / quote form: your name, company, email address, phone number, the type of work you need, project location, and the details of your message.
• Email correspondence: if you email us at info@aurexinnovation.com, we receive your email address and the contents of your message.
• Technical data: like most websites, our hosting provider automatically logs limited technical information (such as IP address and browser type) for security and reliability. We do not use this to identify you.

We do not use advertising or tracking cookies, and we do not run third-party analytics or social-media tracking on this website.

4. Why we process your information

We process your personal information to:

• respond to your enquiry, prepare quotations and provide the services you ask about;
• communicate with you about your project or request; and
• keep records and comply with our legal obligations.

Our lawful bases under POPIA are your consent, the need to take steps at your request before entering into a contract, and our legitimate business interests in responding to enquiries.

5. Who we share it with

We do not sell your personal information. We share it only with trusted service providers (“operators”) who help us run the website and communicate with you, under appropriate confidentiality and data-processing terms:

• Vercel Inc. — website hosting and delivery;
• Resend — used to deliver your contact-form submission to our inbox;
• Zoho Corporation — our business email service.

Some of these providers process information on servers outside South Africa (for example in the European Union or United States). Where personal information is transferred across borders, we take reasonable steps to ensure it receives a comparable level of protection, as required by section 72 of POPIA. We may also disclose information where required by law or to protect our rights.

6. How long we keep it

We keep enquiry and correspondence information only for as long as necessary to deal with your request and for our legitimate business and legal record-keeping purposes, after which it is securely deleted or anonymised.

7. How we protect it

We apply reasonable technical and organisational measures to protect your personal information against loss, unauthorised access and misuse. No method of transmission over the internet is completely secure, but we work to keep your information safe.

8. Your rights under POPIA

You have the right to:

• ask what personal information we hold about you and request access to it;
• ask us to correct or delete information that is inaccurate, irrelevant, excessive or out of date;
• object to the processing of your personal information in certain circumstances;
• withdraw your consent, where we rely on consent; and
• lodge a complaint with the Information Regulator.

To exercise any of these rights, contact us at info@aurexinnovation.com (for the attention of the Information Officer).

You may also lodge a complaint with the Information Regulator (South Africa) — website: inforegulator.org.za (please see their website for current contact details).

9. Cookies

This website does not use advertising, analytics or tracking cookies. Any cookies strictly necessary for the website to function are used only for that purpose.

10. Children

This website is intended for businesses and adults. We do not knowingly collect personal information from children.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the “last updated” date shown above.

12. Contact us / Information Officer

Questions about this policy or your personal information can be sent to:

• Aurex Innovations (Pty) Ltd
• Email: info@aurexinnovation.com (for the attention of the Information Officer)
• Gauteng, South Africa